Your trust matters to us. This policy explains what information we collect when you visit our site or place an order, how we use it, and the choices you have.
Last updated: May 2026
01Overview
K Pac A Lunch is a small, family-run catering company. We collect only what we need to take your order, deliver your food, and stay in touch when you'd like us to.
This Privacy Policy applies to information we collect through our website, when you place a catering order, when you sign up for updates, and when you reach out to us directly. By using our site or services, you agree to the practices described here.
02Information we collect
We try to keep things simple. The information we collect falls into a few clear buckets:
Information you give us
- Order details: Your name, email, phone number, delivery address, and the items you order.
- Payment information: Processed securely through Stripe. We never see or store your card numbers.
- Special requests: Allergens, dietary restrictions, customization notes, and delivery instructions you share with us.
- Communications: Messages you send through our contact form, by email, or by phone.
- Marketing preferences: Your email address if you sign up for our newsletter or seasonal menu updates.
Information collected automatically
- Device & browser data: IP address, browser type, operating system, and approximate location based on IP.
- Usage data: Pages visited, time spent on each page, items added to cart, and how you arrived at our site.
- Cookies: Small text files stored on your device that help us remember your preferences and improve the site experience.
03How we use your information
We use the information we collect to:
- Take and fulfill your catering orders
- Communicate with you about your order, including confirmations, updates, and follow-ups
- Address allergens, dietary restrictions, and special requests safely in our kitchen
- Process payments and prevent fraudulent transactions
- Send you menu updates, seasonal specials, and news (only if you've opted in)
- Improve our website, menu offerings, and customer experience
- Comply with applicable laws, including food safety regulations
A note on allergen information
When you share allergen or dietary information with us, we treat it as critical kitchen data. It's shared only with our cooking and packaging team to keep your meal safe — never with third parties for marketing or any other purpose.
04Sharing & disclosure
We do not sell your personal information. Period.
We share information only in these limited situations:
- Service providers: Trusted partners who help us run our business — payment processing (Stripe), email delivery (e.g. Mailchimp), website hosting (Hostinger), and order management software. These partners only receive the information they need to perform their service.
- Delivery partners: If we use a courier service for your delivery, we share the address and contact details required to get your food to you.
- Legal requirements: When required by law, court order, or to protect the rights, safety, or property of K Pac A Lunch, our customers, or the public.
- Business transfers: If our business is sold, merged, or restructured, customer information may transfer as part of that transaction. We'd notify you in advance.
05Cookies & tracking
Cookies help our site work properly and let us understand how visitors use it. We use:
- Essential cookies: Required for the site to function — things like remembering your cart and keeping you logged in.
- Analytics cookies: Help us see which pages are popular and where we can improve. Data is aggregated and anonymous.
- Preference cookies: Remember your choices like language or saved delivery details.
You can disable cookies through your browser settings. Note that turning off essential cookies may break parts of the site, like the checkout flow.
06Data security
We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/HTTPS encryption on every page of our site
- Payment processing through PCI-compliant providers (we never handle raw card data ourselves)
- Restricted internal access — only team members who need information to do their job can see it
- Regular software updates and security audits
That said, no system is 100% secure. We can't guarantee absolute security, but we work hard to protect what you share with us.
07Your rights & choices
You have the right to:
- Access a copy of the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your information, subject to legal record-keeping requirements
- Opt out of marketing emails at any time — every newsletter has an unsubscribe link, or just reply and ask
- Restrict how we use your information in certain circumstances
- Receive your data in a portable format
To exercise any of these rights, just get in touch — we usually respond within a few business days.
08Children's privacy
Our services are intended for adults. We don't knowingly collect personal information from anyone under 13. If you believe a child has provided us with information, please contact us and we'll delete it promptly.
09Changes to this policy
As our business grows, this policy may need updates. We'll always post the most recent version here and update the "last updated" date at the top. For significant changes, we'll let you know by email or with a clear notice on our site before the new policy takes effect.
10Contact us
Questions, concerns, or just want to say hi? We'd love to hear from you. For privacy-related questions, data requests, or anything else on your mind, drop us a line and we'll respond as soon as we can.